Refund Policy

At NoteCase we want every customer to feel safe and taken care of when ordering from us. If there is ever an issue with your order, please contact our support team and we will do our best to help.

All Delivered Orders Are Final

Once an order has been successfully delivered to the address provided at checkout, the sale is considered final.

We do not offer refunds for orders that have already been delivered, unless the item arrived damaged, defective, or the wrong item was sent due to an error on our end.

Damaged, Defective

If your item arrives damaged, defective, please contact us within 7 days of delivery at notecasesupport@gmail.com .

Please include your order number and clear photos or videos of the issue so our team can review it. Once confirmed, we may offer a replacement, store credit, or refund depending on the situation.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund. Once the order has been processed, shipped, or delivered, we cannot guarantee cancellation or a refund.

Shipping Issues

If your tracking has not updated or your package appears delayed, please contact us and we will help look into it.

Shipping delays are not automatically eligible for a refund once the order has been shipped. However, we will always do our best to assist you and make sure your order is taken care of.

Lost Packages

If your package is marked as delivered but you did not receive it, please first check with the shipping carrier, neighbors, front desk, mailroom, or anyone else at the delivery address.

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. However, you can still contact us at Notecasesupport@gmail.com and we will do our best to help.

Returns

Because our delivered orders are final, we do not accept returns for refunds once the item has been delivered.

Returns may only be approved in special cases where the item is damaged, defective. Any return must be approved by our support team before being sent back.

Non-Refundable Situations

Refunds will not be issued for:

Orders that have already been delivered
Customer ordering the wrong item, size, color, or model
Customer changing their mind after delivery
Shipping delays after the order has already shipped
Packages marked as delivered by the carrier
Items damaged after delivery by the customer
Returns sent without approval

Contact Us

For any order issue, please contact us at:

notecasesupport@gmail.com

Please include your order number so we can help you faster.