Shipping policy
Shipping Policy
At Notecase, we work hard to ensure every order is processed, shipped, and delivered safely. Please read our shipping policy before placing your order.
Order Processing
Once your order is placed, our team begins processing it as soon as possible.
After your order has been processed and shipped, you will receive a tracking number by email.
Please ensure that your shipping address and email address are correct before placing your order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you entered an incorrect shipping address, please contact us immediately at Notecasesupport@gmail.com.
If your order has not yet been processed or shipped, we may be able to update the shipping address.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Notecase is not responsible for packages lost, delayed, returned, or delivered incorrectly due to an incorrect, incomplete, or outdated shipping address entered by the customer.
Tracking Information
Once your order ships, a tracking number will be sent to the email address used during checkout.
Please allow time for the carrier to scan and update tracking information. Tracking updates may not appear immediately, even though the package is actively moving through the shipping network.
Tracking information is provided directly by the shipping carrier.
Shipping Delays
While we work hard to ship every order as quickly as possible, delivery times are estimates and are not guaranteed.
Shipping delays may occur due to:
• Carrier delays
• Customs processing
• Weather conditions
• Holidays
• High shipping volume
• Transportation disruptions
• Other events outside of our control
Shipping delays alone do not automatically qualify an order for a refund after the order has been shipped.
If your tracking appears delayed or has not updated, please contact us at Notecasesupport@gmail.com and we will gladly help investigate the shipment.
Delivered Packages
Once the shipping carrier marks a package as delivered to the shipping address provided at checkout, the order is considered successfully delivered.
Carrier delivery scans, delivery confirmations, or other carrier tracking records may be used as proof that an order was delivered.
Notecase is not responsible for packages that are lost, stolen, misplaced, or taken after the carrier has marked the package as delivered.
If your tracking shows delivered but you cannot locate your package, please first:
• Check with household members
• Check with neighbors
• Check your front desk or mailroom
• Contact your local post office
• Contact the shipping carrier
You may still contact us and we will do our best to assist you.
Lost Packages
If your package is lost in transit and has not been marked as delivered by the shipping carrier, please contact us at Notecasesupport@gmail.com with your order number.
Our support team will review the shipment and work with you to determine the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
• Your order number
• Clear photos of the damaged item
• Clear photos of the shipping packaging
Our team will review the claim and work toward an appropriate resolution.
International Shipping
International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country.
These charges are the customer's responsibility unless otherwise stated at checkout.
Notecase is not responsible for customs delays or government processing delays.
Contact Us
For any shipping questions or order concerns, please contact us at:
Notecasesupport@gmail.com
Please include your order number so we can assist you as quickly as possible.